Refund & Exchange Policy

At Adira Silver, every product is carefully inspected, quality-checked, and securely packed before dispatch. Due to the nature of jewellery products, all purchases are considered final once an order has been delivered.

By placing an order on www.adirasilver.com, you agree to the terms mentioned in this Refund & Exchange Policy.

No Refunds

Adira Silver does not offer refunds on any products purchased through our website.

Once an order has been successfully placed and processed, the amount paid is non-refundable, except where otherwise required under applicable law.

Refund requests based on change of mind, personal preference, size preference, colour variation, design preference, or any other non-defective reason will not be accepted.

No Returns

We do not accept returns for products once they have been delivered.

Customers are requested to carefully review the product details, images, specifications, size, and other relevant information before placing an order.

A delivered product cannot be returned simply because the customer:

• Changes their mind

• Does not like the product after receiving it

• Selects the wrong size

• Selects the wrong design or product

• No longer wishes to keep the item

• Expected a slightly different colour, finish, appearance, or size

• 
  

Exchange Only for Damaged or Broken Products

An exchange may only be considered if the product received is:

• Physically broken

• Damaged during transit

• Defective upon delivery

• Significantly different from the product ordered due to an error from our side

An exchange will only be approved after the claim has been reviewed and verified by the Adira Silver team.

Unboxing Video Is Mandatory

To protect both the customer and Adira Silver from incorrect or fraudulent claims, customers are required to record a complete and uninterrupted unboxing video while opening the package.

The video must clearly show:

• The sealed courier package before opening

• The shipping label/order details

• The package being opened from the beginning

• The jewellery/product being removed from the package

• The complete condition of the product

• Any visible damage, breakage, defect, or missing item

The recording must be continuous and must not contain cuts, edits, pauses, or interruptions.

Claims for damaged, broken, defective, incorrect, or missing products may be rejected if a proper unboxing video is not provided.

Therefore, we strongly request all customers to record the entire unboxing process before opening the package.

Damaged Product Exchange Process

If you receive a damaged or broken product, please contact us as soon as possible after delivery.

You must provide:

• Your order number

• Registered name and phone number

• Clear photographs of the damaged product

• Clear photographs of the packaging

• A complete uninterrupted unboxing video

• A brief description of the issue

Our team will review the submitted evidence.

If the claim is approved, Adira Silver will arrange an exchange/replacement of the damaged product, subject to product availability.

Exchange Eligibility

Products will only be eligible for exchange if:

• The damage was present at the time of delivery

• The product has not been used

• The product has not been altered, repaired, resized, polished, or modified

• All original packaging, tags, certificates, boxes, accessories, and invoices are available

• Sufficient photographic and video evidence is provided

• The claim is approved by Adira Silver

• 
  

Products Not Eligible for Exchange

Exchange requests will not be accepted for:

• Change of mind

• Wrong size selected by the customer

• Wrong product selected by the customer

• Personal preference regarding colour, appearance, weight, finish, or design

• Products damaged after delivery

• Products damaged due to mishandling, improper storage, impact, chemicals, perfumes, water exposure, or misuse

• Products that have been worn or used

• Products that have been repaired, altered, resized, or modified by the customer or any third party

• Minor variations in colour, finish, texture, or appearance caused by photography, lighting, screen settings, or handcrafted production

• 
  

Product Availability for Exchange

If the exact replacement product is available, we will arrange an exchange after approval.

If the exact product is unavailable, our team may offer an alternative solution, such as:

• Exchange with another available product of equivalent value

• Store credit, where applicable

• Another suitable resolution at Adira Silver's discretion

Any price difference for an alternative product may have to be paid by the customer.

Shipping for Approved Exchanges

If an exchange is approved because the product was damaged or defective when delivered, our team will provide further instructions regarding pickup or return shipping.

The product must be returned in its original condition with all packaging, tags, certificates, boxes, accessories, and invoices.

A replacement will generally be dispatched after the returned product has been received and inspected by our team.

Incorrect or Missing Product

If you receive an incorrect product or an item is missing from your order, please contact us immediately with your order details and complete unboxing video.

After verification, our team will assist you with the appropriate resolution.

Claims without sufficient evidence may not be accepted.

Order Cancellation

Once an order has been processed or dispatched, it cannot be cancelled.

If you wish to request cancellation before processing or dispatch, please contact our team immediately. Cancellation cannot be guaranteed and will depend on the status of the order.

Contact Us

For damaged-product or exchange-related queries, please contact:

Adira Silver Jewellery

Email: adirajewellers@gmail.com

Phone: 90002 03777

Address:LE/G/2, Legend EstaDoor No. 6-3-1085/LE/G/1Raj Bhavan Road, SomajigudaHyderabad, Telangana – 500082, India

Please include your order number, registered phone number, photographs, and unboxing video when contacting us regarding a damaged product.

Important Notice

By completing a purchase on the Adira Silver website, the customer acknowledges and agrees that:

All sales are final. There are no returns and no refunds. Exchanges are considered only for verified damaged, broken, defective, incorrect, or missing products supported by proper evidence, including a complete uninterrupted unboxing video.

Adira Silver reserves the right to reject exchange claims where sufficient evidence is not provided or where the damage appears to have occurred after delivery.

Last Updated: September 2026

Shipping Policy

At Adira Silver, we take great care in preparing, packaging, and delivering your jewellery safely. Each order is carefully inspected and securely packed before it leaves us.

By placing an order on www.adirasilver.com, you agree to the terms outlined in this Shipping Policy.

Order Processing

Orders are generally processed within 1–3 business days after successful payment confirmation.

Orders placed on Sundays, public holidays, or during major festive periods may require additional processing time.

Certain customised, made-to-order, personalised, or special jewellery pieces may require additional preparation time. Where applicable, the estimated timeline will be communicated to the customer.

Shipping & Delivery

We deliver orders to serviceable locations based on the shipping address and PIN code entered during checkout.

Once dispatched, orders are generally delivered within approximately 3–7 business days, depending on the destination and courier service availability.

Delivery timelines are estimates and may vary due to factors beyond our control, including:

• Courier or logistics delays

• Public holidays

• Weather conditions

• Regional restrictions

• High order volumes during festivals or promotional periods

• Incorrect or incomplete delivery information

Adira Silver will make reasonable efforts to ensure your order reaches you as quickly and safely as possible.

Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before payment is completed.

Any free-shipping offer displayed on the website may be subject to minimum order values, promotional conditions, locations, or other applicable terms.

Order Tracking

Once your order has been dispatched, tracking information may be shared with you through SMS, WhatsApp, email, or other available communication channels.

Tracking information may take a few hours after dispatch to become active on the courier partner's system.

Secure Jewellery Packaging

Because jewellery requires special handling, every Adira Silver order is carefully checked and securely packaged before dispatch.

Customers are requested to inspect the outer packaging at the time of delivery. If the package appears significantly damaged, tampered with, opened, or compromised, please contact us immediately.

Damaged, Missing or Incorrect Orders

If you receive:

• A damaged product

• An incorrect product

• A package with missing items

• A visibly tampered package

please contact Adira Silver as soon as possible after receiving your order.

For faster verification, customers are strongly advised to record an uninterrupted unboxing video showing the sealed package being opened and the product received.

Claims regarding missing, damaged, or incorrect products may require photographs, an unboxing video, the order number, and other relevant information for verification.

After verification, our team will assist you in accordance with the applicable return, replacement, or refund policy.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address, including:

• Recipient name

• Mobile number

• House/flat number

• Street/locality

• City

• State

• PIN code

If you notice an error in your shipping information, please contact us immediately.

Once an order has been dispatched, we may not be able to modify the delivery address.

Adira Silver will not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Failed Delivery & Return to Origin

If delivery cannot be completed because the recipient is unavailable, cannot be contacted, refuses delivery, or provides an incorrect/incomplete address, the courier partner may return the shipment to us.

If the customer requests the order to be shipped again, additional shipping charges may apply.

Delayed or Lost Shipments

Although we work with logistics partners to ensure timely delivery, unexpected delays may occasionally occur.

If your order is significantly delayed or the tracking information has not been updated for an extended period, please contact us so that our team can coordinate with the courier partner.

In the rare event that a shipment is officially confirmed as lost by the courier partner, the matter will be handled according to Adira Silver's applicable replacement or refund terms.

Delivery Confirmation

An order will be considered delivered when the courier partner's tracking system confirms successful delivery to the shipping address provided during checkout.

Please ensure that someone is available at the delivery address to receive valuable jewellery shipments.

International Shipping

International shipping availability, charges, documentation requirements, duties, and taxes may vary depending on the destination.

Where international shipping is available, any applicable customs duties, import taxes, clearance charges, or local government charges may be payable by the recipient unless otherwise stated at checkout.

Contact Us

For any questions regarding your shipment or delivery, please contact:

Adira Silver Jewellery

Email: adirajewellers@gmail.com Phone: 90002 03777

Address:LE/G/2, Legend Esta,Door No. 6-3-1085/LE/G/1,Raj Bhavan Road, Somajiguda,Hyderabad, Telangana – 500082, India

When contacting us regarding an existing order, please include your order number and registered phone number so that we can assist you quickly.

Changes to This Shipping Policy

Adira Silver reserves the right to update or modify this Shipping Policy at any time. Changes will become effective once published on the website.

We recommend reviewing this page periodically for the latest shipping and delivery information.

Last Updated: September 2026

Product Information

All Adira Silver jewellery is crafted from 92.5% pure silver, also known as 925 Sterling Silver.

Each piece is designed to combine elegance, durability, and timeless craftsmanship while maintaining the authentic quality of genuine silver jewellery.

Material: 925 Sterling SilverSilver Purity: 92.5%Quality: Genuine Silver JewelleryFinish: Premium handcrafted finish

Please note that slight variations in colour, texture, or finish may occur due to lighting, photography, screen settings, or the handcrafted nature of the jewellery.

Jewellery Care

To maintain the shine and beauty of your silver jewellery:

• Keep away from perfumes, chemicals, and cosmetics.

• Avoid wearing while swimming, bathing, or exercising.

• Store in a dry, airtight pouch or jewellery box.

• Wipe gently with a soft silver-polishing cloth after use.

Authentic Silver. Timeless Craftsmanship. Adira Silver.